Elanora Heights Family Medicine

Address

2/50 Kalang Road, Elanora Heights NSW 2101

Contact details

• Tel   (02) 99137682
• Fax ( 02) 99138257

Email :         practice2101@gmail.com
Website:     https://ehfm.com.au/

Opening hours

• 6 days per week

  • Monday – Friday: (8:30am – 5:30pm)
  • Saturday: (8:30am – 12:30pm)
  • Sunday & Public holiday: Closed

* Consultations are by appointment

Communication policy

Interruptions can be very distracting for both Doctor and patient, telephone consultations will not be carried out and patients are encouraged to make an appointment with the doctor. Emergency or serious problems which require immediate attention are of course an exception.

Email communication is discouraged as it is not a secure way for patient privacy.

Patients are encouraged to book an appointment through our online booking system at www.ehfm.com.au or by calling (02) 99137682 and speaking to our reception staff.

Managing patient health information

All doctors at the practice use the computerised Medical Records to record information, order tests, provide prescriptions and file Specialists reports. Our computers are password protected, and backed up daily. All information recorded at the surgery is confidential. We follow the Australian Federal Privacy Laws and Standards for the private health sector. Please ask reception if you would like a copy of our privacy policy.

Complaints and suggestions

We constantly strive to give you the best possible care and attention. If you are unhappy with any aspect of the care you receive from this practice, we would like to know. Please feel free to talk to your Doctor, Practice manager or reception about any problems you may have with the service we provide. However, if you feel there is a problem you wish to take up outside the surgery please contact:

Health Care Complaints Commission

Locked Bag 18, Strawberry Hills NSW 2012

Phone: 1800077308 (Toll Free) or (02) 9219 7444

Email: hcc@hcc.nsw.gov.au

Website: www.hcc.nsw.gov.au